KukoonRugs.com offers a 30 Day Money Back Guarantee on all products sold on this website that have not been altered for sale & excludes items on sale or clearance.
We want you to be 100% satisfied with your purchase. This is why we offer a straight forward returns and refund policy. - Returns will be charged at £4.95 for anything under 150cm width and £9.95 for anything over 150cm width (width being the smaller of the two dimensions of your rug).
You may return an item within 30 days of receipt for any reason (some exceptions apply – see below).
- The return request must be notified to us within 30 days of receipt
- Products must be returned in the condition they were received
- Products must be returned in the packaging in which they were received or something of a similar standard
- Returns must be booked by us here at Kukoon Rugs to qualify for the £4.95/£9.95 return charge
- Paperwork stating your order number, name and address must be included with the return
- We don't accept items for refund which have been purchased on sale or via our sale page
- We do not accept returns on items which have been altered for sale
Collections are booked via a range of couriers including MyHermes, UPS and TNT. We reserve the right to use the courier deemed most suitable by us here at Kukoonrugs.com.
*Please note that collections are only available as standard Monday-Friday during normal business hours. Saturday collections can be arranged for a fee (only for certain sizes), contact us for further information.
*Please note if you book a return yourself without contacting us and receiving confirmation you will be liable for all return costs.
You can find more information on the Order and Returns Information page.