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Security and Privacy

Security

Kukoon.com website uses high level SSL encryption technology in order to provide the maximum level of protection for online transactions. We take the security of your personal details very seriously and ensure every section of our site is secure. Kukoon.com operates a Norton VeriSign Secured site meaning a trusted third party has ensured the security level of our site is at the highest standard possible.

Page security is denoted by the appearance of a padlock symbol at the start of the address bar and the replacement of ‘http’ with ‘https’ at the front of the URL on checkout pages.

In order to further increase security, we use Verified by Visa and Mastercard® SecureCode™ services to prevent your card from being used by an unauthorised user. You must first register with your card issuer to avail of these services.

You should run regular virus scans on your computer in order to protect your computer and your billing information.

Passwords

When setting your password:

  • Avoid using the same password as you have used elsewhere
  • Use a combination of capital letters, numbers and symbols
  • Do not relate your password to our site name, your name or other personal details

You can re-set your password on Kukoon.com by signing into your account. If you have forgotten your password, just enter your email address on the sign in page and select the ‘Forgot Password’ link – then follow the instruction in the email you receive.

Phishing

We will never ask you to provide personal details via email. If we do require your personal details we will ask you to contact us by phone. If you receive an email from Kukoon.com requesting personal details then please do not respond but do let us know about it.

Privacy Promise

Your security and privacy is of the upmost importance to us and we promise never to share your personal details with any external company for marketing purposes

When you place an order on this website we may collect the following information from you:

  • Name
  • Contact information (phone number, email etc...)
  • Shipping addresses
  • Billing address and details
  • Password
  • Demographic information (gender, date of birth etc...)
  • Other inforamation relevant to customer surverys and or offers

Kukoon.com along with our external providers of content and advertising may collect information on your browser type, your location on the internet, your computer location, the pages you have visited, search terms entered and links clicked on Kukoon.com website. This information may be collected even if you are not registered. This site is monitored at all times in order to help us improve the service we offer.

All of the above information is stored on secure servers. Kukoon.com is fully compliant with all consumer and Data Protection legislation and all customer information is treated in full confidentially.

When you are completing a purchase, you will be given an opportunity to select the methods you prefer to be contacted by. Please tick the relevant box at this stage. Upon entering our contests and draws you are automatically included in our mailing list. You may unsubscribe from our mailing list by selecting the unsubscribe link at the bottom of promotional emails or by contacting us at marketing@therughouse.co.uk

Cookies

Cookies are used in order to personalise your shopping experience and to store items in your basket for future visits. All cookies should be enabled to complete a purchase on this website – if cookies are not enabled then this website can only be used for browsing purposes. See more about cookies here.

Our Security and Privacy Policy is regularly updated – please check the policy each time before making a purchase.

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