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Security and Privacy

Security

Kukoon.com website uses high level SSL encryption technology in order to provide the maximum level of protection for online transactions. We take the security of your personal details very seriously and ensure every section of our site is secure. Kukoon.com operates a Norton VeriSign Secured site meaning a trusted third party has ensured the security level of our site is at the highest standard possible.

Page security is denoted by the appearance of a padlock symbol at the start of the address bar and the replacement of ‘http’ with ‘https’ at the front of the URL on checkout pages.

In order to further increase security, we use Verified by Visa and Mastercard® SecureCode™ services to prevent your card from being used by an unauthorised user. You must first register with your card issuer to avail of these services.

You should run regular virus scans on your computer in order to protect your computer and your billing information.

Passwords

When setting your password:

  • Avoid using the same password as you have used elsewhere
  • Use a combination of capital letters, numbers and symbols
  • Do not relate your password to our site name, your name or other personal details

You can re-set your password on Kukoon.com by signing into your account. If you have forgotten your password, just enter your email address on the sign in page and select the ‘Forgot Password’ link – then follow the instruction in the email you receive.

Phishing

We will never ask you to provide personal details via email. If we do require your personal details we will ask you to contact us by phone. If you receive an email from Kukoon.com requesting personal details then please do not respond but do let us know about it.

Privacy Promise

At Kukoon.com, we are fully committed to maintaining the trust and confidence of all of our customers and site visitors.

We respect and appreciate how important your privacy and personal information is and for that reason we have detailed this below to make it easy for you to understand what we hold and how it is used.

Visitors to our site

In order to undertake website personalisation, we will gather information about the devices you use to access our sites (desktop and mobile), and this may include IP address. For further information please view our Cookies Policy here.

"Kukoon.com along with our external providers of content and advertising may collect information on your browser type, your location on the internet, your computer location, the pages you have visited, search terms entered and links clicked on Kukoon.com website.

This information may be collected even if you are not registered. This site is monitored at all times in order to help us improve the service we offer.

All of the above information is stored on secure servers. Kukoon.com is fully compliant with all consumer and Data Protection legislation and all customer information is treated in full confidentially."

 If for any reason you wish to contact us through our online Contact Form we will need to take some details. These will include your name, email, comments, and finally an optional box to provide a number if you require a call back.

These details are not stored and are only sent across to our customer service support email address for one of our customer service agents to answer your question.

Newsletter Subscriptions

We use a third party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing our customer service team at support@kukoon.com.

You may continue to receive mailings for a short period while your request is dealt with.

Customers at Kukoon:

When purchasing with us at Kukoon.com we take a number of details that we need to complete your order. These details include:

When you place an order on this website we may collect the following information from you, we need to take this information to be able to complete and process your order.

  • Full name

  • Billing information

  • Shipping Address

  • Contact number

  • Email address

  • Payment information

Information Sharing

Kukoon.com relies on a number of third party suppliers, agencies and businesses when fulfilling you order.  All of which third parties are trusted and only minimal and relevant information will be provided in all cases.

Some examples of the categories of third parties with whom we share your data are:

Suppliers

There are a number of different rugs which are from our supplier range.

In the case that this is being sent out directly from their warehouse we will need to provide your personal information, which includes your full name, address and contact details to allow them to fulfil the orders you place or provide a service on our behalf.

Courier Companies

When placing an order you are agreeing that your information can be shared with our courier companies. To allow you to receive your goods, you full name, contact information, and delivery address will be forwarded and this is solely for the purpose of having your items delivered.

Collection Services

On our site we have options for our HubBox  collection points. This is a service we offer to allow customers to select a collection point and have your order collected at your earliest convenience.

To offer this we need to be able to provide your full name and email address to our HubBox service have this sent across.

Payment processing

To make payment on our website this can be through a Card or PayPal transaction. Both of which are extremely secure and only the required payment information will be shared with the provider to securely take and manage payments

IT Companies

Our website is stored on secure servers and all information will be held on this. This is solely for supporting our website and no information will be processed or used in any case.  

Marketing Companies

We have our trusted marketing companies who help us manage our electronic communications with you or carry out surveys and product reviews on our behalf. All of our marketing email have an unsubscribe button to stop communication at any given time.

How long is your data held

The length of time we retain information is determined by a number of factors. These include the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:

  • By law we are required to hold your personal information for a longer period, or delete it sooner;

  • You request your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;

  • we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or

  • in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

Your Rights

In compliance with the General Data Protection Regulations any of the following requests can be made and these are known as your Data Subject Rights:

  • Right to be informed- to request information about the collection and use of their personal data

  • Right of access –to request access to your personal information and information about how we process it

  • Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed

  • Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased. Contact customer service on 0800 999 2224

  • Right to restriction of processing – to restrict processing of your personal information

  • Right to data portability - to electronically move, copy or transfer your personal information in a standard form

  • Right to object - to object to processing of your personal information

  • Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling

Contacting Us

If for any reason you wish to contact  us through our online Contact Form we will need to take some details. These will include your name, email, comments, and finally an optional box to provide a number if you require a call back. These details are not stored and are only sent across to our customer service support email address for one of our customer service agents to answer your question.

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