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Kukoon Rugs is an award winning, online and instore retailer. We stock thousands of items and we ship all across the world from Belfast to Brazil.
We are an award winning company who have enjoyed great success and considerable growth since we began in 2007. We are always expanding and this is why we need highly motivated, like-minded employees to drive the company forward – like this lot!
We have teams built around the following areas of expertise:
- Customer Services
- Website Administration
- International Sales & Languages
- Textile Design
If you think you could add to our team please submit your CV with a cover letter for consideration.
Life at Kukoon Rugs...
Our vision is ‘The pursuit of profitability and happiness through creativity, passion and purpose’ – this vision inspires the energetic atmosphere at Kukoon Rugs which is fuelled by exciting developments, lively debates and enthusiastic people. With a motivated and ambitious team, a set of company values lived every day, clear goals for every team and lots of other stuff like suggestion schemes, social nights (and days!), charity work and events, comical company meetings, elf on the shelf, continuous professional development and generally great craic we have a fantastic family of likeminded people all working towards the same goal!
As a company we are centred on our values. We have both colleague and customer values that we hold very strongly. These values guide our attitude to our work, our colleagues and our customers. They are what keeps us ahead in a highly competitive and ever changing industry. For us, it is simple, in order for the company to survive and thrive all team members must believe and live the values daily
A career with us...
Motivated people do the best work, we encourage our team to try different departments to find out what they are interested in and once they do to pursue it passionately! If you are enthusiastic, motivated and open to new challenges then this is the place for you. Life here is never boring and considering our rate of expansion you will be kept busy!
With continued growth and ambitious plans for the future, We now seek a Customer Service Administrator to join their growing team on a full-time basis in their headquarters in Newry.
Customer Service Administrator (reporting to Head of Customer Service)
You will have strong training and ongoing support to succeed in your new role. We have a hard working team with a positive mindset and these skills are essential to joining the team.
So what will you be doing as Customer Service Administrator?
- Provide a high level of Customer service when answering customer queries via telephone and email
- Dealing with and processing new customer orders
- Communicating with customers
- Liaising with other departments
- Updating and maintain databases
We would love to meet someone with...
- Proven customer service experience dealing with high volume calls and emails within a busy office environment
- Excellent telephone manner and communication skills both verbal and written
- Strong customer focus and attention to detail.
- Ability to work on own initiate and part of a team
- Excellent IT skills
- A positive attitude who demonstrates pride in their work and has the energy to match
What's in it for you...?
- Generous wages, realistic bonus and incentives and pension matching
- Great development programmes
- Flexible working structures - Agreed at interview with Manager
- Excellent annual leave that increases with length of service
- Great facilities, great culture & great social activities
- Opportunities to attend events in UK and Ireland
- Staff discount
- Free parking & small gym onsite
For further information or to send your CV, contact Roisin@kukoon.com
Goods In/Out Coordinator (reporting to Head of Customer Service)
Full time, permanent position for Goods In/Out Coordinator - Regular day time hours - Excellent benefit package inc staff discount, onsite gym, social activities, opportunities to grow within the company
We are Kukoon Rugs. We are a family run business based in Newry, Co Down shipping to customers all across the world. Due to continued growth and expansion plans we now have a full time permanent position for a Goods out Coordinator.
You will have strong training and ongoing support to succeed in your new role. We have a hard working team with a positive mindset and these skills are essential to joining the team. As a team we embrace change - so much so that we each spend 45 minutes every morning improving the things that annoyed us yesterday. We pay you to fix the things that bug you and make your job more fun! It’s our lean culture & something we are very passionate about.
So what will you be doing as Goods out Coordinator-
- Coordinating goods out including the creation of picklists, picking of orders and verification of dispatch
- Goods inwards - receiving and verification of deliveries and booking onto stock system alongside associated stock control duties such as stock management.
- Verification and coordination of wholesale orders
- Provide cover as and when required for Warehouse Manager and Supervisor
We’d love to meet someone with..
- Previous experience in a warehouse/dispatch role
- Experience of stock control and stock management systems would be advantageous
- Team player and willing to go the extra mile for your team and our customers
- IT skills
- Forklift experience would be advantageous
What’s in it for you?
- Generous salary and pension matching
- Great development programmes - we don’t even think the sky should be the limit!
- Opportunities to attend events in the UK and Ireland
- Annual leave that increases with length of service
- Flexible working structure agreed with your Manager
- Huge staff discount
- Small gym onsite and unlimited free bottles of water
- Great culture and great social activities - because colleagues that socialise together stay together!
- Free parking
- New state of the art canteen (currently in progress!)
RETAIL ADVISOR- WEEKEND KEYHOLDER
Position: Permanent Part time Weekend Keyholder At least 16 hours per week Excellent negotiable hourly rate + other benefits Must be full flexible to work full weekends and one late night per week (Thursday)
We are Kukoon Rugs. We are a family run business headquartered in Newry Co, Down with two retail stores. Due to continued growth with now have a permanent part-time position available for a Retail Advisor (Key holder responsibility) to be based in our flagship store in Belfast.
So what will you be doing as Retail Advisors (Key holder responsibility)-
- Opening and closing the store
- Cash handling and end of day banking
- Assisting customers to pick their ideal rug
- Motivating the retail team to achieve targets
- Meet sales targets as agreed with your Manager
We’d love to meet someone with..
- Customer service focused, full of energy with a passion for people.
- Enjoys building relationships with clients and are always learning.
- Ideally an interest in interiors, textiles or design
- Interest in marketing and keen to develop new skills to increase footfall into our showroom
- Willing to embrace team selling and works towards sales targets.
You must be flexible to work one late night during the week and weekends.
What’s in it for you?
Generous salary and pension matching
Great development programmes - we don’t even think the sky should be the limit!
Opportunities for additional hours
Opportunities to attend events in the UK and Ireland
Annual leave that increases with length of service
Flexible working structure agreed with your Manager
Huge staff discount
Great culture and great social activities - because colleagues that socialise together stay together!