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Express USA Delivery

 

All orders are dispatched using our range of trusted couriers such as:

  • Fedex
  • Orders placed before 1pm will be dispatched on the same day (Monday-Friday) *excluding any distributor orders which will be processed on the same day but dispatched within 1-3 working days.
  • Delivery normally takes place within 5 - 10 working days to the USA.
  • A signature is required for some but not all of our deliveries. If your deliver requires a signature and you are not there, the courier will leave it with a neighbour, in a safe place (if you have one) or take it away again for redelivery. They will place a card through your door to let you know that they have been, and what action they have taken.
  • Any delivery instructions should be included at the checkout when prompted
  • You can request delivery to your place of work or any other address, make sure to enter the alternative address in the shipping section during the checkout process
  • Tracking details are available for most orders and will be provided where possible. If you require tracking information please contact us
  • If your order does not arrive in the scheduled time please contact us for further information and guidance
  • * A delivery charge may be applied to larger rugs (which exceed standard courier lengths) for remote Highland and Island areas. You will be notified of this post order confirmation and given the chance to pay additional charges, change your order or cancel your order

Delivery to USA

  • We aim to get your order to you as quickly and efficiently as possible
  • Delivery of some items may take up to 10 working days - please allow for this before contacting customer services on support@therughouse.co.uk
  • We aim to process every order on the day it was placed excluding weekend orders which will be dispatched on the first working day of the next week.
  • Delivery to more remote locations can take longer than stated, this is beyond our control and we will do our best to keep you up-to-date with tracking information
  • Many express services are not available in more remote areas – contact us to find out more

International Delivery

  • We offer delivery to a large number of International destinations. The delivery price will be quoted during the checkout process.
  • Our customer service team are available to answer any questions you may have regarding products, ordering or delivery. Please note that the team is English speaking and can only respond to English calls. We will do our best to deal with any foreign language emails via translation services.

 

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