Kukoon.com offers a 60 Day Money Back Guarantee on all products sold on this website that have not been altered for sale & excludes items on sale or clearance.
We want you to be 100% satisfied with your purchase. This is why we offer a straight forward FREE returns and refund policy.
You may return any item except sale items FREE within 60 days of receipt for any reason. There are a few simple conditions which must be met in order to qualify for free returns:
- The return request must be notified to us within 30 days of receipt
- We don't accept items for free returns which have been purchased on sale or via our sale page
- Products must be returned in the condition they were received
- Products must be returned in the packaging in which they were received
- Returns must be booked by us here at The Rug House Ltd. to qualify for free returns
- Paperwork stating your order number, name and address must be included with the return
Collections are booked via a range of couriers including MyHermes, Parcelforce and TNT. We reserve the right to use the courier deemed most suitable by us here at Kukoon.com.
*Please note that collections are only available as standard Monday-Friday during normal business hours. Saturday collections can be arranged for a fee, contact us for further information.
*Please note if you book a return yourself without contacting us and receiving confirmation you will be liable for all return costs and will not qualify for free returns
You can find more information on the Order and Returns Information page.