Kukoon.com offers a 60 Day Money Back Guarantee on all products sold on this website that have not been altered for sale & excludes items on sale or clearance.
We want you to be 100% satisfied with your purchase. This is why we offer a straight forward returns and refund policy. - Returns will be charged at £4.99 per parcel.
You may return any item except sale items within 60 days of receipt for any reason.
- The return request must be notified to us within 30 days of receipt
- We don't accept items for refunds which have been purchased on sale or via our sale page
- Products must be returned in the condition they were received
- Products must be returned in the packaging in which they were received
- Returns must be booked by us here at The Rug House Ltd. to qualify for the £4.99 return charge
- Paperwork stating your order number, name and address must be included with the return
Collections are booked via a range of couriers including MyHermes, Parcelforce and TNT. We reserve the right to use the courier deemed most suitable by us here at Kukoon.com.
*Please note that collections are only available as standard Monday-Friday during normal business hours. Saturday collections can be arranged for a fee, contact us for further information.
*Please note if you book a return yourself without contacting us and receiving confirmation you will be liable for all return costs
You can find more information on the Order and Returns Information page.